Delivery
Lusso Couture delivers within the Republic of Croatia, as well as to all other countries. The customers are obliged to accept and check their package in front of the deliverer to avoid subsequent complaints about the possible damage to the package originating from the delivery process. In case of any damage to the contents of the package, the customer or another authorized person must file a complaint immediately upon the delivery of the postal item. Exceptionally, a complaint about damage or casualty of the delivery contents may be filed post-delivery if and only if the customer can prove that the damage did not occur after the package was already handed to them.
Delivery is free in Croatia if the order amounts is more than 400 kn. For deliveries under 400 kn, in Croatia and other European countries, the entire delivery fee is to be paid by the buyer.
If Lusso Couture is unable to deliver one of the ordered products, they will inform the customer of the situation. The customer may give up on the order or wait until the product is available again. If Lusso is unable to deliver a product in the agreed timeframe, they will inform the customer who then must provide Lusso Couture with an additional, reasonable timeframe to complete the selling contract.
If the customer refuses to accept the package without a valid reason, Lusso Couture retains the right to demand compensation for the costs of manipulation, transport or other potential costs.
DELIVERY PRICE LIST FOR CROATIA
RECOMMENDED SHIPMENT FOR MASKS
up to 250 g - HRK 15.00
PACKAGE FOR CLOTHES AND FASHION ACCESSORIES
up to 5 kg - HRK 30.00
PRICE LIST FOR DELIVERY ABROAD
RECOMMENDED SHIPMENT FOR MASKS
up to 5 kg - HRK 60.00
PACKAGE FOR CLOTHES AND FASHION ACCESSORIES
EU 1 up to 5 kg HRK 110.00
EU 2 up to 5 kg HRK 165.00
EU 3 up to 5 kg HRK 260.00
EUROPA 1 up to 5 kg HRK 180.00
EUROPA2 up to 5 kg HRK 260.00
NORTH AND SOUTH AMERICA up to 5 kg HRK 306.00
