Terms and Conditions
Dear visitor, we are glad that you are here!
Please, read this Terms and Conditions carefully before using our website. By using our website, you consent to have read the Terms and Conditions.
These Terms and Conditions are part of the seller's obligation and serve to inform the buyer before concluding a distance contract in a clear and understandable manner. These terms define the process of ordering, payment, delivery and return or complaint of goods offered at www.lussoofficial.com
The term seller refers to a company:
Lusso, Trgovački obrt, vl. Linda Lukežić - Trade Lusso, owner Linda Lukežić
Company Adress: Janka Polića Kamova 74, 51000 Rijeka, Croatia
Company E-mail: lussocouture.official@gmail.com
Company Website: www.lussoofficial.com
The Customer is a visitor of this Lusso Couture website, who makes a purchase through the same. Expressed prices are expressed in HRK. The taxpayer is not in the VAT system, VAT is not calculated on the basis of Art. 90, paragraph 1 and paragraph 2 of the VAT Act.
The holder of all rights on the website www.lussoofficial.com is Trade Lusso, owner Linda Lukežić (hereinafter: the Merchant). The merchant through this site provides a sales service through his service – Lusso Couture webshop. By using the Lusso Couture webshop, it is considered that consumers are at all times familiar with these Terms and Conditions of Sale (hereinafter: the Terms) and that they fully understand and accept them.
The Merchant reserves the right to change these Terms at any time without notice and will not be liable for any possible consequences arising from such changes. These changes take effect upon posting on this website. These changes take effect upon posting on this website. The use of Lusso Couture webshop service is allowed only to adults, the use and use of the same by children or minors is not allowed, and parents and / or guardians are obliged to take care of it, otherwise they assume all rights and obligations arising from such use, and The trader is not responsible for the possible consequences of such use.
Purchased products are used at your own risk. The trader reserves the right to make errors in the description and image of the product. Differences between the actual product and the photo of the product and the product described on this site are possible if the manufacturer changes any of the characteristics or content of the product. All descriptions are checked regularly and in detail.
If any item that Customer has ordered is not available (not only temporarily) or if Customer does not send the additional documents requested by Lusso Couture, Lusso Couture shall not be bound by any obligation to deliver; in this event Lusso Couture will inform Customer about non-availability of the ordered item and reimburse the amount, if any, already received in payment of relevant price.
Any sale agreement between Lusso Couture and Customer shall be understood as concluded only upon written confirmation of the order sent to Customer through an e-mail message by Lusso Couture.
Delivery of items purchased by the Customer shall be made to the indicated delivery address. Shipping costs and time of delivery may vary on a country basis, with a maximum delivery frame of 60 (sixty) days (including made to order time); should delivery be delayed due to circumstances beyond the reasonable control of Lusso Couture, Customer shall be notified with an alternative date of delivery.
Payment shall be made by Customer at the time of placing the order either by credit card or as otherwise specified in the applicable section of this website.
When the Merchant sends the goods to the delivery service, they will notify you by email to the email address provided by the Consumer. If the Merchant is unable to deliver all of the products ordered, it will deliver the available ones and notify the consumer by email or telephone, along with availability information and estimated delivery time of the remaining products. If it is not possible to deliver the products subsequently, the sales contract for undelivered products is automatically terminated. By concluding the order and making the payment, the Consumer concludes the Agreement with the Merchant in accordance with these Terms and from that moment the Agreement becomes valid.
Note: discounts do not add up, promotions are mutually exclusive.
Payment
You can made payment for ordered products in the following ways:
- E-banking (online banking)
- Credit card (Mastercard, Maestro, Visa, Discover)
Lusso Couture website uses modern protection for card payments, so you have no reason to fear that data theft will occur. When you choose the card payment method, you will be redirected to the CorvusPay payment security system, where you need to enter the NAME and SURNAME from the card, card number, time (month and year) until when the card is active and the card control number. Once you have made the payment and it is visible in the Merchant's account, the Merchant will start producing the ordered products and delivery ordered products upon completion of production.
Conversion statement
Prices in other currency (for users outside the Republic of Croatia) - Payment is always made in Croatian Kuna. The amount that will be charged to your credit card is obtained by converting the Croatian Kuna into your currency according to the current exchange rate list of the Croatian National Bank. When you are charged, the amount is converted into your currency according to the exchange rate of the home credit card with which you paid. As a result of currency conversion, there may be a small difference in price from that indicated on our website.
Delivery
Lusso Couture delivers within the Republic of Croatia, as well as to all other countries. We deliver the ordered products via HP Express (Hrvatska Pošta), GLS (General Logistics Systems Croatia d.o.o.), another courier service or our own delivery if the Customer is located in Rijeka.
If Lusso Couture is unable to deliver one of the ordered products, they will inform the customer of the situation. The customer may give up on the order or wait until the product is available again. If Lusso is unable to deliver a product in the agreed timeframe, they will inform the customer who then must provide Lusso Couture with an additional, reasonable timeframe to complete the selling contract.
The customers are obliged to accept and check their package in front of the deliverer to avoid subsequent complaints about the possible damage to the package originating from the delivery process.
Delivery is free in Croatia if the order amounts is more than 400 HRK. For deliveries under 400 HRK, in Croatia and other European countries, the entire delivery fee is to be paid by the buyer.
If the customer refuses to accept the package without a valid reason, Lusso Couture retains the right to demand compensation for the costs of manipulation, transport or other potential costs.
DELIVERY PRICE LIST FOR CROATIA
RECOMMENDED SHIPMENT FOR MASKS
up to 250 g - HRK 15.00
PACKAGE FOR CLOTHES AND FASHION ACCESSORIES
up to 5 kg - HRK 30.00
PRICE LIST FOR DELIVERY ABROAD
RECOMMENDED SHIPMENT FOR MASKS
up to 5 kg - HRK 60.00
PACKAGE FOR CLOTHES AND FASHION ACCESSORIES
EU 1 up to 5 kg HRK 110.00
EU 2 up to 5 kg HRK 165.00
EU 3 up to 5 kg HRK 260.00
EUROPA 1 up to 5 kg HRK 180.00
EUROPA2 up to 5 kg HRK 260.00
NORTH AND SOUTH AMERICA up to 5 kg HRK 306.00
Unilateral termination of the contract
Customers may unilaterally terminate the contract within 14 days without the need to provide a specific reason.
The Buyer is obliged to inform the Seller about its decision to terminate the contract before the expiration of the deadline for unilateral termination through the The standard form with information for unilateral termination of the contract can be downloaded HERE. After you fill it, please send it to lussocouture.official@gmail.com. We will send you an acknowledgment of receipt of the unilateral termination notice by email without delay.
The 14 days are counted from the day the customer or a third party determined by the customer and other than the delivery carrier receives the product.
If the customer is not notified of their right to terminate the contract, the right of the customer to unilaterally terminate the contract ends 12 months after the 14 days are over.
The customer must notify the seller on their decision to unilaterally terminate the contract before the 14 days are up with a clear and unmistakable statement sent via e-mail to lussocouture.official@gmail.com, in which they must state their name, surname, address, and phone number or e-mail. The seller will send confirmation on the receipt of the statement without further delay. In case of termination of the contract, each party must return what they received based on the contract.
The customer must return the goods to the address of the seller: Janka Polića Kamova 74, 51000 Rijeka. The seller is not obliged to reimburse the customer for any additional costs that are a direct result of customer’s choice of delivery methods, when such methods are different from the cheapest type standard delivery offered by the seller.
All costs of the return of the products are to be paid by the customer. The customer is responsible for any damage to the goods which occurred as a result of (mis)handling the goods, aside from those actions that were needed to determine the nature, features and functionality of the product.
The goods that the customer intends to return within 14 days are not to be used or altered by the customer, nor can the customer act in a way they would not act like at the locations of business, or in a way that would decrease the product’s value.
In case of the decrease of the product’s value as a result of careless or faulty handling of the product, the seller will reimburse themselves from the amount received for the full product price, in proportion with the applicable level of damage of the goods, at their own discretion, considering approximately the objective criteria.
The buyer is not entitled to unilateral termination of the contract if:
- the seller has fully fulfilled the service contract and the fulfillment has begun with the explicit prior consent of the buyer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract under this section if the service is fully fulfilled;
- the subject of a contract for goods or services the price of which depends on changes in the financial market which are beyond the influence of the seller and which may occur during the term of the buyer's right to unilaterally terminate the contract;
- the subject of the contract is goods that are made according to the customer's specification or that are clearly tailored to the customer;
- the subject of the contract is perishable or perishable goods;
- the subject of the contract is sealed goods which, for health or hygiene reasons, are not suitable for return if they were unsealed after delivery;
- the subject of the contract is goods which, by their nature, are inseparably mixed with other things after delivery;
- The subject of the contract is the delivery of alcoholic beverages whose price is agreed at the time of the contract, and delivery may follow only after 30 days, if the price depends on changes in the market that are beyond the influence of the trader;
- The buyer has specifically requested a visit from the seller for urgent repairs or maintenance, provided that during such a visit, in addition to the services explicitly requested by the buyer, the seller provides other services or delivers goods not required for emergency repairs or maintenance work. The seller has the right to unilaterally terminate the contract in connection with these additional services or goods;
- the subject of a contract for the supply of sealed audio or video recordings or computer programs which are unsealed after delivery;
- the subject of contracts for the purchase of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications;
- contract concluded at a public auction;
- The subject of the contract is the provision of non-residential accommodation services, the provision of transport services, car rental services, food and beverage delivery services or leisure services, if it is agreed that the service will be provided on a certain date or within a certain period;
- the subject of the contract for the delivery of digital content that is not delivered on physical media if the fulfillment of the contract began with the express prior consent of the Buyer and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination.
CONSUMER COMPLAINTS
The consumer can file a complaint by mail to the address Lusso, Trgovački obrt, vl. Linda Lukežić, Janka Polića Kamova 74, 51000 Rijeka, Croatia or by e-mail to lussocouture.official@gmail.com.
Consumer Dispute Resolution Network Platform (ORS Platform) Article 14 (1) of Regulation (EU) no. 524/2013. The online resolution of consumer disputes, which has been in force since 9 January 2016, stipulates the obligation of retailers established in the European Union participating in contracts for online sales or services and online markets established in the Union to be easily accessible. provide an electronic link to the ORS platform on their websites. This means that if you encounter a problem while shopping online within the EU, you can file a complaint in a faster and easier way at the link above. The platform can be used by both consumers and traders, and complaints can be submitted in any of the 23 official EU languages.
Link: Online Dispute Resolution Platform (ORS)
PRIVACY STATEMENT
This Privacy Statement refers to the confidentiality of personal data collected in the process of registration of Customers of the website https://lussoofficial.com/ or in the process of registration of the User of the notification of products and actions of the website https://lussoofficial.com/.
Trade Lusso as a service provider of the website https://lussoofficial.com/ complies with applicable regulations in order to protect the privacy of its customers or users, and in particular the General Regulation on the protection of personal data of the EU. This document describes how the head of processing Trade Lusso, owner Linda Lukežić, Janka Polića Kamova 74, 51000 Rijeka, Croatia (hereinafter Lusso Couture) processes personal data. Customers of the website Lusso Couture (hereinafter referred to as Customers) or Users receiving notifications of products are instructed to read everything listed on this page in order to easier to understand which data Lusso Couture collects and processes, for what purpose, on what legal basis, with whom and why it shares them, what protective measures it implements, and what are your rights regarding access to personal data, correction, deletion and your right to object.Any Customer or User who has any questions regarding personal data can send an e-mail to lussocouture.official@gmail.com.
By accepting this Privacy Statement by clicking on the Customer's registration or registration on the website Lusso Couture by the User receiving the notification of products and promotions, the Customer or the User confirms that he has read, understood and to consent to the processing of personal data as set forth in this Statement.
What type of personal data we collect and process?
When registering a person for the User who receives notification of products and promotions from Lusso Couture website, we will ask the future User to enter information about himself (personal data) and e-mail address. Giving personal information is the decision of the customer or user. If the Buyer or the User does not provide the necessary mandatory data for a certain activity that requires them, they will not be able to engage in such activity, because without this information the activity will not be technically feasible. In addition to this information, we automatically collect information from your computer, which may include an IP address, and there are situations in which we automatically collect other types of information such as the date and time of access to the website Lusso Couture, hardware information, software or the Internet browser you are using, as well as your computer's operating system and application version, and your language settings. We may also collect information about clicks displayed and Lusso Couture pages. We recommend that customers take care of their login password for the user account of the website Lusso Couture. When choosing a character combination for a password, we recommend combining uppercase and lowercase letters and numbers, and be sure to use a password of at least six characters. We recommend changing your password periodically (at least once a year).
For what purpose does Lusso Couture collect and process personal data?
Lusso Couture collects and processes the personal data of the Buyer in order to conduct a secure authentication of Customers who access our website, the implementation of contracts for the purchase of goods or services, delivery of goods to the Customer, communications with the Buyer, possible legal procedures related to the implementation of the contract, and partly we apply automated processing processes in order to constantly improve our processes in the interest of Buyers, to make the offer for the Buyer more individual and to adapt their offer of products and services Buyers.
Lusso Couture collects and processes the personal data of Customers registered in the Loyalty Program for the purpose of creating personalized content through automated data processing processes. Lusso Couture collects and processes the personal data of the Recipient of products and promotions for the purpose of sending notifications, invitations to participate in contests via e-mail, social networks or other communication channels to which you have previously applied, any legal proceedings related to the contract, to create a user profile with the aim of receiving individual information, market research and improving the efficiency and quality of our services.
We do not collect data on children. If we notice that such data has been transferred to us without the consent of the parents or guardians of children under the age of 16, we will remove it without delay. Children under the age of 16 may not use the Lusso Couture website. No part of the website Lusso Couture is designed to attract anyone under the age of 16.
What is the legal basis for the processing of personal data?
By entering Customers personal data and confirming (clicking) on the acceptance of the General Terms and Conditions and this Privacy Statement, the customer enters into a contractual relationship which is the basis for purchasing products and services of the customer's choice on the website Lusso Couture, which is contained in the General Terms and Conditions and therefore the processing of this personal data is legal, because actions are taken at the request of the Customer in order to realize the purchase of products and services ordered by the Customer.
The user who signs up to receive notifications about products and promotions by entering their data on the website Lusso Couture and by double confirming the correctness of the e-mail address, gives consent to the processing of their personal data. The User may withdraw the consent at any time by notifying the e-mail address of the personal data protection officer lussocouture.official@gmail.com. Data protection officer is Trade Lusso.
Lusso Couture will not share the personal data of the Buyer or the User with other parties except in the cases specified in the next point and in the situation when the positive regulations require it. When required by the implementation of the contract for the purchase of products or services ordered by the Customer, Lusso Couture will share the personal data of the Customer with:
- service providers of goods with whom it has a permanent contract and for that purpose to fulfill orders, deliver packages, send terrestrial mail and e-mail. The distribution service provider may request the Customer to inspect his identity card at the time of delivery of the package during the personal collection of goods, all for the purpose of realization of the package delivery service and records of who took over the package. If the Buyer refuses to provide this information, the package will not be delivered to him.
Processing of personal data in the process of payment by credit and debit cards
Lusso Couture at the time of payment on the website https://lussoofficial.com/, as a condition of payment for products and services by credit or debit cards requires the consent of the Buyer to activate the payment procedure through the company CORVUS INFO doo, Buzinski prilaz 10, Zagreb, processing and payment service provider (credit or debit) card, contractual partner Trade Lusso and executor of personal data processing. For this purpose, the personal data of the Customer (name and surname of the Customer, address of the Customer, data from the Customer's card) are temporarily stored in CORVUS INFO doo, Buzinski prilaz 10, Zagreb, which stores this data in accordance with PCI DSS certificate, the highest level of protection and storage confidential information. The customer activates the card processing and payment process by confirming (clicking) on the "pay" link. At no time does Trade Lusso dispose of, collect or process personal data entered for the purpose of processing and recharging cards. Customers are instructed that CORVUS INFO d.o.o. informs about the processing of personal data. on the website where the payment process takes place. Personal data stored by CORVUS INFO d.o.o. they are deleted immediately after the card processing and billing process is completed, except for the "Buy Now" option. The "Buy Now" option is an option in which the Buyer gives special consent by "clicking" on the specially marked "Remember my data" field, thus agreeing to activate this option which allows him not to enter his data every time he buys, but with his consent . INFO doo The Buyer has the possibility to delete the stored data in this "Buy Now" option at any time by simply clicking on the "Bin" icon next to the coded card number on the Payment page, after which the saved data will be deleted by CORVUS INFO doo and the Buyer will enter the data yourself during the next purchase. Trade Lusso notifies the Buyer in connection with the above “Buy Now” consent that CORVUS INFO d.o.o. does not store the security code (CVV) from the (debit, credit) card of the Customer. CVV is a three-digit or four-digit number that the Customer enters separately during the card payment process. This number will continue to be entered by the customer as an additional security check. Trade Lusso therefore warns the customer to take care of the information stated on the card so that this information would not be available to third parties and so as not to be misused.
The period in which personal data will be stored
Lusso Couture stores the personal data of registered customers of the website https://lussoofficial.com/ for the period until the purpose of processing is achieved, which is the period until the moment when the registration is active and six months after the termination of the Customer Registration in which all complaints will be resolved from the previous period. Lusso Couture stores the personal data of registered users of product recipients and notifications of actions for the period until the purpose of processing is achieved, which is the period until the moment when registration is active.
Access and correction of personal data
The Customer and the User at any time have the opportunity to access their personal data by registering on the website and accessing "My Account" where the Customer may revise their personal data shared with Lusso Couture. The Buyer and the User can request and receive from Lusso Couture complete data on the stored personal data, as well as their corrections by sending an e-mail to the e-mail address of the personal data protection officer: lussocouture.official@gmail.com.
Deletion of personal data (right to forget)
The Buyer and the User have the right to request the deletion of personal data at any time (right to forget). The customer can do this by requesting the e-mail address of the personal data protection officer lussocouture.official@gmail.com and the data will be deleted without delay. The user has the option to submit a request for deletion in any notification received from Lusso Couture by e-mail or may send an e-mail to the e-mail address of the Data Protection Officer lussocouture.official@gmail.com stating that his personal data is being deleted.
The right to object
If, despite all the measures taken for the protection of personal data, you believe that you have grounds for objection, please contact the e-mail address of the personal data protection officer lussocouture.official@gmail.com. Of course, you have the right to report to the supervisory body of the Personal Data Protection Agency.
Security measures for personal data protection
The collected data is in electronic form and protected by an SSL certificate that encrypts the data and thus ensures that communication between the customer's computer or the User and Lusso Couture takes place via a secure protocol. Lusso Couture takes data protection seriously and takes various precautions to protect personal data. Unfortunately, no data transmission over the Internet, or any wireless network, can be 100% secure. As a consequence, although Lusso Couture implements reasonable data protection safeguards, it cannot guarantee the protection of any information transmitted to or from the website https://lussoofficial.com/ and is not responsible for the actions of any third party that receives such information. Lusso Couture may choose to store personal data with service providers within the EU, and only exceptionally outside the EU. It will only do so if there is a European Commission decision on adequacy for that country and if a guarantee and compliance with binding personal data protection regulations has been agreed.
Modification of the Privacy Statement
This Privacy Statement may be amended by Lusso Couture at any time by posting an amended text of the Privacy Statement on the https://lussoofficial.com/ website. Therefore, Lusso Couture invites Customers and Users to periodically review this Privacy Statement which will indicate new changes, if any. If the Buyer or the User does not agree with this Privacy Statement, we instruct the Buyer and the User to leave and not to access and use our website. The amendment to the privacy statement takes effect immediately after its publication on our website. The continued use of the website Lusso Couture by the Buyer and the User after the entry into force of the changes, implies that the Buyer and the User confirm and accept the amended Privacy Statement.
Cookie Management
Lusso Couture website uses cookies to ensure you get the best experience on our website.
We collect these cookies:
Strictly Required Cookies: These cookies are required for the website to run and cannot be switched off. Such cookies are only set in response to actions made by you such as language, currency, login session, privacy preferences. You can set your browser to block these cookies but this might affect the way our site is working.
Analytics and Statistics:
These cookies allow us to measure visitors traffic and see traffic sources by collecting information in data sets. They also help us understand which products and actions are more popular than others.
Marketing and Retargeting:
These cookies are usually set by our marketing and advertising partners. They may be used by them to build a profile of your interest and later show you relevant ads. If you do not allow these cookies you will not experience targeted ads for your interests.
Functional Cookies:
These cookies enable our website to offer additional functions and personal settings. They can be set by us or by third-party service providers that we have placed on our pages. If you do not allow these cookies, these or some of these services may not work properly.
What options are available to you?
In browser settings such as Internet Explorer, Safari, Firefox, or Chrome, you can specify which cookies you want to accept and which you will decline. Where you can find the settings depends on the type of your browser. Use the "help" option in your browser to find the settings you need. If you choose the option that you do not want to accept certain cookies, you may not be able to use certain functions on the Lusso Couture website.
