Exchange and Return

Customers may unilaterally terminate the contract within 14 days without the need to provide a specific reason.

The 14 days are counted from the day the customer or a third party determined by the customer and other than the delivery carrier receives the product.

If the customer orders more than one product in the same order that needs to be delivered separately, i.e. if the products are delivered in multiple pieces or packages, the 14 days are counted from the day the customer or the third party determined by the customer and other than the delivery carrier received the last product.

If the delivery was determined through a set period, the 14 days are counted from the day the customer or a third party determined by the customer and other than the delivery carrier received the first product.

If the customer is not notified of their right to terminate the contract, the right of the customer to unilaterally terminate the contract ends 12 months after the 14 days are over.

If the seller has notified the customer of their right to terminate a contract within 12 months, the right to unilaterally terminate the contract ends 14 days from the moment the customer has been notified of the fact.

The customer must, in order to exercise the right to unilaterally terminate the contract, notify the seller on their decision to unilaterally terminate the contract before the 14 days are up with a clear and unmistakable statement sent via e-mail to lussocouture.official@gmail.com, in which they must state their name, surname, address, and phone number or e-mail. The seller will send confirmation on the receipt of the statement without further delay. In case of termination of the contract, each party must return what they received based on the contract. 

The customer must return the goods to the address of the seller: Janka Polića Kamova 74, 51000 Rijeka. The seller is not obliged to reimburse the customer for any additional costs that are a direct result of customer’s choice of delivery methods, when such methods are different from the cheapest type standard delivery offered by the seller.

The seller must reimburse the payment using the same methods originally used by the customer, unless the customer explicitly agrees on a different payment method, and under the assumption that the customer will not have to pay any additional costs for that type of reimbursement.

Unless the seller has offered to personally receive the returned goods, the customer must carry out the return of goods without any delay, and no later than 14 days from their notification to the seller on the decision to unilaterally terminate the contract.

The customer has fulfilled their duty to return the goods on time if they have sent the goods before the deadline of 14 days is over or if they have returned the goods to the seller or the person authorized by the seller to accept them before that time period is up.

The seller is by no means obliged to reimburse the customer before the goods are returned, i.e. before the customer delivers proof of returning the goods.

All costs of the return of the products are to be paid by the customer. The customer is responsible for any damage to the goods which occurred as a result of (mis)handling the goods, aside from those actions that were needed to determine the nature, features and functionality of the product.

The seller may, to determine the nature, features and functionality of the product, handle the goods exclusively in a way that is common when buying goods in locations of business. The goods that the customer intends to return within 14 days are not to be used or altered by the customer, nor can the customer act in a way they would not act like at the locations of business, or in a way that would decrease the product’s value.

Within the due timeframe for the return of the goods, the goods must be handled cautiously and the customer is obliged to act and treat them with exceptional care.

In case of the decrease of the product’s value as a result of careless or faulty handling of the product, the seller will reimburse themselves from the amount received for the full product price, in proportion with the applicable level of damage of the goods, at their own discretion, considering approximately the objective criteria.